Patients
Pay your bill or log in
Current patients can pay a bill or check their account online. Our team is happy to help with any billing question.
Pay your bill or log in
Log in to your OrthoFi account to see your balance and payment plan and make a payment. You’ll leave our site for OrthoFi’s secure portal.
Go to the patient portal (opens OrthoFi’s secure portal)Questions about your account?
For help with the portal or a payment, start with OrthoFi Patient Support at 877-766-5220 (Monday to Friday, 8 am to 7 pm Eastern). If they can’t answer your question, call or text us.
Call or text (757) 224-3004. One number reaches every office. You can also pay at the front desk of any office during your visit.
For insurance, HSA/FSA and payment plans, see insurance and payments. Please don’t email card numbers or health details.
Billing and portal questions
What is OrthoFi?
OrthoFi is the company we use to manage payment plans and patient accounts. Your account is on OrthoFi’s secure patient portal, which is available 24 hours a day.
How do I log in?
Use the “Go to the patient portal” button on this page. Enter your username and password: it’s the same account you created to complete your online patient forms.
I haven’t registered, or I forgot my password.
On the portal’s sign-in page, select “Forgot password?” and enter the email address you gave our office. Check your email for instructions to register or reset your password.
What can I do in the portal?
Make a one-time payment; add, remove or change payment methods, including autopay; see past and upcoming invoices; and view your service contract, insurance statement and exam forms.
Who do I contact with questions?
For help with the portal, payments, financing or insurance, contact OrthoFi Patient Support first: 877-766-5220 or patient.support@orthofi.com, Monday to Friday, 8 am to 7 pm Eastern. If they can’t answer your question, call or text our office at (757) 224-3004.
Why am I getting texts from 833-678-0344?
OrthoFi sends account text messages from 833-678-0344 on our behalf.
OrthoFi’s portal has its own privacy policy (opens orthofi.com).
