Questions
Frequently asked questions
Quick answers to the questions we hear most. Don’t see yours? Call or text (757) 224-3004.
Getting started
When should my child first see an orthodontist?
The American Association of Orthodontists recommends a first orthodontic check-up by about age 7. Many children don’t need treatment at that visit; the check-up shows whether anything should be watched.
Is the consultation free?
Yes. Your first consultation is free, with no obligation.
What happens at the first visit?
We review your medical history and examine your teeth and bite, with X-rays or digital scans as needed. If treatment would help, we talk through your options and a financial plan that fits.
Which office should I choose?
Any of our seven offices across Hampton Roads. One phone number reaches them all, and you can find the one nearest you by ZIP code.
Am I too old for braces or Invisalign®?
Teeth can move at any age, and many of our patients are adults.
Cost, insurance and payments
How much does treatment cost?
It depends on what your treatment involves. Fees are set after an exam, and you get the full fee and what it includes in writing at your consultation.
Do you offer payment plans?
Yes: monthly payment plans through OrthoFi, no-interest financing and a discount for paying in full.
Do you take insurance or TRICARE?
We help you use your orthodontic insurance benefits, and we are in network with the TRICARE Dental Program and with FEDVIP dental plans for military retirees, where your plan includes orthodontics.
Can I use an HSA or FSA?
Yes, we accept HSA and FSA cards. Orthodontic treatment is often an eligible expense; check with your plan administrator.
During treatment
Braces or Invisalign: which is better?
It depends on how your teeth and bite need to move, and on how you live. Your orthodontist will explain which options can reach your goals.
How long will treatment take?
It depends on what needs correcting. Your orthodontist will give you an estimate for your own plan at your consultation.
How often will I have appointments?
Regular visits keep treatment on schedule; patients typically come in every 6 to 8 weeks for braces and every 8 to 12 weeks for aligners. Tell us which days and times suit you best.
Will it hurt?
Mild soreness or pressure is normal after an adjustment or a new set of aligners, and usually fades within a few days. Soft foods and over-the-counter pain relievers can help.
Do I still need to see my dentist?
Yes. Keep your regular dental check-ups, usually every six months, so your teeth stay clean and healthy during treatment.
Caring for your braces, aligners and retainers
What can’t I eat with braces?
Avoid hard, crunchy, sticky and chewy foods such as nuts, hard candy, popcorn, caramel and gum, which can loosen brackets or get stuck. Cut foods like apples and carrots into small pieces.
How many hours a day do I wear my aligners?
At least 20 to 22 hours a day. Take them out only to eat, drink anything other than water, brush and floss.
Can I play sports?
Yes. Wear a mouthguard for sports and physical activities.
Will I need a retainer?
Yes. Retainers keep your teeth in their new position. Most patients wear a clear retainer nearly full-time for the first few months, then at night, for as long as they want to keep their teeth straight. Follow your orthodontist’s directions.
What if a bracket comes loose or a wire pokes?
Most problems aren’t urgent. Cover the spot with orthodontic wax and call or text us for guidance. After hours, call (757) 224-3004 and follow the prompts.
