Patient resources
Insurance and payments
We’ll help you get the most from your benefits and find a payment plan that fits. For how fees are set, see cost and financing.
We handle the insurance paperwork
Before your treatment starts, our team checks your orthodontic benefit for free and tells you what your plan is likely to cover: the lifetime maximum, any age limit or waiting period, and how the plan pays during treatment. You get this with your treatment fee, so you know what to expect before you decide.
Once treatment begins, we file your orthodontic claims for you. Many plans pay their orthodontic benefit in installments over the course of treatment rather than all at once, and we keep track of that.
If you have two insurance plans
If your child is covered by both parents’ plans, or you have coverage through your own employer and a spouse’s, we coordinate the two plans. The primary plan pays first and the secondary plan may pay toward what remains, up to its own orthodontic maximum. Bring both insurance cards to your consultation.
Out-of-network PPO plans
If your PPO plan lists us as out of network, you can still use your orthodontic benefit. We file the claims to your plan for you; what the plan pays depends on its out-of-network benefit, and our team can check this for you before you start.
Questions
- Does checking my benefits cost anything?
- No. We check your orthodontic benefit for free before treatment starts.
- Do I have to file claims myself?
- No. We file orthodontic claims for you, including to out-of-network PPO plans.
- Can I use two insurance plans?
- Yes. We coordinate benefits between a primary and a secondary plan. Bring both cards to your consultation.
- What if my insurance doesn’t cover orthodontics?
- You can still start treatment. We offer monthly payment plans, and HSA and FSA funds can often be used.
Using your orthodontic insurance
We help you use orthodontic insurance benefits and HSA/FSA funds, and accept most major credit cards. Our team can check your orthodontic benefit, file claims for you and explain what your plan is likely to cover before you start.
Orthodontic benefits often work differently from regular dental benefits. Many plans have a lifetime maximum for orthodontics, and some have age limits or waiting periods. Your plan documents, or our team, can tell you what applies to you.
What to bring to your consultation
- Your insurance card (front and back)
- The policyholder’s name and date of birth, if the plan is in someone else’s name
- Your employer or group number, if your card shows one
- A photo ID for the adult attending
- Any earlier dental or orthodontic records, if you have them
TRICARE and military families
We are in network with the TRICARE Dental Program and with FEDVIP dental plans for military retirees, for orthodontics where your plan includes it. Read more about how we support military families.
HSA and FSA
We accept HSA and FSA cards. Orthodontic treatment is often an eligible expense; check the rules with your plan administrator.
Payment plans
Monthly payment plans through OrthoFi, no-interest financing and a pay-in-full discount, with the down payment and monthly amount set around your budget. At your consultation you receive the full treatment fee, what it includes, and your payment options in writing.
Paying your bill
See pay your bill, or call or text (757) 224-3004 with billing questions.







